kandidatu France

Billing and disputes officer

Eurométropole de Strasbourg · Local government

En français : Chargé·e de la facturation et des litiges

This job in plain words

You check and calculate all the water bills of the Eurométropole de Strasbourg, about 100 million euros a year. You also handle customer complaints and requests for bill reductions, from the service's offices in Strasbourg.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply. The post is open to the rédacteur and rédacteur principal grades of the territorial civil service.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Bac to bac+2 in law, management or finance
Experience
Not stated; experience in customer relations or administrative management is appreciated
Contract
Civil servants (titulaires) and contract staff. A contract worker may be hired while waiting for a civil servant: contract of one year maximum, renewable up to 2 years in total. Rédacteur and rédacteur principal grades, category B.

The profile they want:

  • Bac to bac+2 in law, management or finance.
  • Good knowledge of the legal framework and of water and sanitation customer management.
  • Good people skills and a customer service mindset.
  • Ability to work with many different internal and external contacts.
  • Rigour and teamwork.

What you would do

  • Check and calculate all water bills.
  • Process customer invoices in the IT system: calculation, correction, printing.
  • Handle legal and regulatory requests for bill reductions or corrections.
  • Write replies to customer complaints.
  • Help prepare and monitor the water and sanitation separate budgets.

How to apply

Apply on the employer's recruitment website, with a cover letter and a CV. The official offer is on Choisir le Service Public.

Documents to send:

  • Cover letter
  • CV

Good to know:

  • Based in the service's administrative offices, Quai Fustel de Coulanges, Strasbourg.
  • Full-time post: annual working time of 1593 hours.
  • Post vacant from 01/01/2027.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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