kandidatu France

Citizen relations officer

Mairie d'Antony · Local government

En français : Chargé des relations aux citoyens

This job in plain words

The citizen relations officer answers residents' complaints and requests about the living environment in Antony. He or she works under the head of the local services department and also organises meetings with residents.

Open to non-civil servants

Can you apply?

Permanent civil servants and contract staff can apply. The post is open to the Attaché and Attaché principal grades.

Category
Category A (executive)
Diploma
Not stated · Higher education, ideally in public policy
Experience
Significant experience in dealing with users wanted (expert level)
Contract
Civil servants (permanent, transfer or secondment) and contract staff. For a contract worker, contract of up to 3 years, renewable up to a total of 6 years.

The profile they want:

  • Higher education, ideally in public policy
  • Significant experience in dealing with users is wanted
  • Knowledge of how local authorities work is a plus
  • Good listening, interpersonal and rephrasing skills
  • Public service mindset, discretion and confidentiality
  • Strong analysis, summary, written and oral skills

What you would do

  • Manage local relations with citizens
  • Handle and follow up complaints by email, letter or phone
  • Act as the link with the operational departments
  • Write communication materials for residents
  • Organise and prepare public meetings with residents
  • Support elected officials on improving the living environment

How to apply

Send your CV and cover letter to the Antony town hall, or apply on the employer's website given in the offer.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Category A (management grade) post.
  • No team management.
  • Remote work: not stated.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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