kandidatu France

User relations officer

PP-Direction des ressources humaines · State civil service

En français : Chargé de relation avec les usagers

This job in plain words

You welcome and help users with the department's procedures, such as driving licences, vehicle registration and lost property. The job is at 12 quai de Gesvres in Paris 4th, with no remote work, and the experience can lead to a position with more responsibility or to a civil service exam.

Open to non-civil servants

Can you apply?

The job is open to civil servants with permanent status and to contract staff. It is category C.

Category
Category C (staff)
Diploma
Not stated
Contract
Civil servants and contract staff. Expected time in the job: 3 years.

The profile they want:

  • Office and computer skills (practical level required).
  • Apply regulations (proficient level, to be acquired).
  • Work well in a team (proficient level required).
  • Speak clearly in person (proficient level required).
  • Good people skills (proficient level required).
  • Welcome the public (expert level, to be acquired).

What you would do

  • Welcome users in person, by phone and online.
  • Help users with their online procedures.
  • Take part in filing applications and handing out documents.
  • Support the back-office teams of the other departments.
  • Answer information requests and book appointments.

How to apply

Submit your application on Choisir le Service Public. Also send a copy of your file by email to the address given in the offer, with the reference in the subject line.

Documents to send:

  • CV
  • Cover letter
  • Single mobility/recruitment application form (for Paris police prefecture staff)

Good to know:

  • Remote work is not possible for this job.
  • The job is vacant from 1 January 2027.
  • A two-day work placement is possible before applying.
  • Workplace: 12 quai de Gesvres, Paris 4th.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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