kandidatu France

Housing advice officer in the User Relations department

CCAS de Marseille · Local government

En français : Chargé de conseil en logement au sein du service Relations usagers

This job in plain words

This job means taking calls from residents and advising them on housing questions. It is based in Marseille, in the User Relations department of the CCAS.

Open to non-civil servants

Can you apply?

Open to civil servants and contract staff. A contract worker can be hired when no civil servant application has succeeded.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Bac +2 level
Contract
Civil servants (titulaires) and contract staff. For contract staff: contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Knowledge of social action, housing and how a CCAS works.
  • Knowledge of confidentiality, professional secrecy and GDPR.
  • Good computer skills.
  • Professional writing skills.
  • Good speaking skills, active listening and interview skills.
  • Ability to manage a high volume of calls.

What you would do

  • Welcome and inform residents by phone about housing.
  • Carry out a housing pre-diagnosis and spot urgent cases.
  • Complete pre-diagnosis forms and check the required information.
  • Rank requests using a priority grid.
  • Send the completed forms to the manager for referral.
  • Keep a clear record of all situations received.

How to apply

Apply on the employer's website, or send your CV and cover letter by post or by email to the CCAS recruitment service.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Residents are welcomed exclusively by phone.
  • Category B post, open to the rédacteur grades.
  • Post vacant from 1 December 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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