kandidatu France

Client support officer

GIP Innovation e-santé Sud · State civil service

En français : Chargé d'assistance client

This job in plain words

The client support officer helps and advises clients on how to use ieSS products and services, based in Hyères. He or she handles first-level incidents and makes sure answers are good and consistent.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract staff. The job can also be filled by placement (mise à disposition) or secondment (détachement).

Category
Category C (staff)
Diploma
High school diploma (bac) · Bac to bac+2 in business computing or administrative management / support
Experience
Beginners accepted. Experience in the job, ideally in e-health, is a plus.
Contract
Open to civil servants (titulaires) and contract staff. Category C. Placement (mise à disposition) at 1 full-time equivalent by a legal entity that is a member of the GIP, or secondment (détachement) on contract.

The profile they want:

  • Bac to bac+2 in business computing or administrative management or support.
  • Advanced skills in Word, Excel and PowerPoint.
  • Excellent people skills and good listening.
  • Able to react quickly, work methodically and stay organised.
  • Knowledge of health and digital health.

What you would do

  • Help and advise clients on using products and services.
  • Handle first-level incidents.
  • Provide phone support to health professionals on the PACA regional health portal.
  • List and report the functional improvements clients want.
  • Create documentation materials.
  • Answer the organisation's main phone line.

How to apply

Apply by email to the recruitment address given on the official offer, and include the publication number. Applications sent any other way will not be processed.

Good to know:

  • Remote work possible.
  • Driving licence (permis B) required.
  • Travel possible, regional and national.
  • Duty of discretion and confidentiality.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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