kandidatu France

Multi-skilled agent for telephone and online reception

Préfecture des Yvelines · State civil service

En français : Agent polyvalent accueil téléphonique et dématérialisé

This job in plain words

You handle phone calls from foreign users at the reception and residence office in Versailles. The job is category C and open to civil servants and contract staff.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply. Civil servants must attach a mobility form with a manager's opinion.

Category
Category C (staff)
Diploma
Not stated
Contract
Civil servants (titulaires, by transfer or secondment) and contract staff. Expected time in the post: 3 to 5 years.

The profile they want:

  • Office computer skills at a practical level, required.
  • Teamwork and organisation skills at a mastery level.
  • Reception skills and clear spoken communication.
  • Analysis and adaptability skills at a practical level.
  • Legal knowledge at a practical level, to be acquired.

What you would do

  • Handle phone calls from foreign users on dedicated schedules.
  • Answer urgent requests, such as extension certificates for pending applications.
  • Process authorisation and appointment requests received through DELPHES.
  • Manage paper appointment request forms.
  • Forward requests to the right contact person.

How to apply

Apply on the employer's website, starting from the official offer on Choisir le Service Public. Civil servants must also attach the mobility form.

Documents to send:

  • CV
  • Cover letter stating your status (contract staff or civil servant)
  • Mobility or recruitment request form for civil servants, with a mandatory manager's opinion

Good to know:

  • Remote work is not possible for this job.
  • You take part in on-call duty and may be asked to work nights or weekends.
  • Weekly working time between 36h30 and 38h30, depending on the chosen schedule.
  • The job helps you prepare for competitive exams and professional exams.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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