kandidatu France

Reception agent - call centre operator

Préfecture du Nord · State civil service

En français : Agent d'accueil - opérateur du centre d'appels

This job in plain words

You answer phone calls from the public and from staff of the prefecture and sub-prefectures in the Nord. The job is at the switchboard in Lille, with shift work including nights, weekends and public holidays.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract staff.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract staff. Category C.

The profile they want:

  • Strong skills in IT and office software.
  • Good people skills and courtesy.
  • Able to welcome people and speak clearly on the phone.
  • Able to organise yourself and work in a team.
  • Able to adapt and analyse.
  • Good knowledge of the work environment.

What you would do

  • Direct users to the right departments.
  • Explain basic procedures to users.
  • Manage the Rescom and Pablo secure messaging systems.
  • Receive and distribute faxes.
  • Cover the phone service at night, on weekends and on public holidays.
  • Make sure the service quality commitments are respected.

How to apply

Fill in the single mobility or recruitment application form, then apply on the employer's website.

Documents to send:

  • Single mobility or recruitment application form

Good to know:

  • Shift work, including nights, weekends and public holidays, according to a planned rota.
  • Home on-call duty one week in two during the shared service period.
  • Remote work is not possible: the job is done in the operations room.
  • Discretion is required because of the nature of the job.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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