kandidatu France

Reception agent - call centre operator

Préfecture du Nord · State civil service

En français : Agent d'accueil - opérateur de centre d'appels

This job in plain words

You answer phone calls from the public and staff of the prefecture and sub-prefectures in Nord. The switchboard runs 24 hours a day, 365 days a year, with shift work.

Open to non-civil servants

Can you apply?

Open to civil servants and contract staff. No nationality condition is stated.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires, by transfer or secondment) and contract staff. Contract type and length not stated.

The profile they want:

  • Sense of public service and courtesy
  • Good skills in computing and office software
  • Ability to welcome people and communicate orally
  • Ability to organise yourself and work in a team
  • Basic legal knowledge
  • Availability, energy and discretion

What you would do

  • Answer phone calls from the public and prefecture staff
  • Direct users to the right departments
  • Explain basic procedures to users
  • Manage the Rescom and Pablo secure message systems
  • Receive and distribute faxes
  • Cover night, weekend and public holiday phone duty

How to apply

Apply on the employer's website, using the link in the offer. The single application form is available on the Ministry of the Interior website.

Documents to send:

  • Single mobility/recruitment application form from the Ministry of the Interior

Good to know:

  • Position vacant from 31/12/2026
  • 24-hour shift work: three possible shifts, including nights
  • Home on-call duty one week in two during pooling
  • Not compatible with remote work

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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