kandidatu France

Reception and switchboard officer

Direction des Finances, des Achats et des Services · State civil service

En français : Agent d'accueil et standardiste

This job in plain words

You answer calls at the switchboard and send them to the right department. The job is in Paris 7th, avenue Duquesne, and remote work is possible.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract staff. Proven experience is required.

Category
Category C (staff)
Diploma
Not stated
Experience
Proven experience: 5 to 15 years.
Contract
Open to civil servants (titulaires) and contract staff. Indicative grade for civil servants: G2 Adjoint administratif. Contract type and length not stated.

The profile they want:

  • Good computer skills.
  • Knowledge of how administrative departments are organised and what they do.
  • Public service mindset and professional discretion.
  • Good listening skills and a clear phone manner.
  • Ability to handle stress and tense situations.
  • Ability to follow instructions and work with several departments.

What you would do

  • Receive and sort incoming phone calls.
  • Direct callers to the right department or person.
  • Connect calls and make sure they reach the right person.
  • Answer phone questions from the public.
  • Update the information on the departments and services on site.
  • Follow ministry news to adapt your answers.

How to apply

Apply by email to the employer, sending your CV and cover letter. Details are on the official offer page.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Remote work is possible, currently limited to two days a week, on Tuesdays and Fridays.
  • The job can involve difficult calls and rude behaviour from callers.
  • Planned training: phone software, office tools and stress management.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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