kandidatu France

Deputy head of the professionals' contact centre (CC Pros)

DDFIP Orne · State civil service

En français : Adjoint·e au responsable du centre de contact des professionnels (CC Pros)

Applications are closed

The deadline was October 28, 2026. These similar jobs are still open:

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This job in plain words

This is a deputy role reporting directly to the head of the professionals' contact centre in Alençon, Orne. The job is category A, includes management duties, and allows remote work.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants eligible for promotion to the grade of inspecteur divisionnaire de classe normale, or holding an equivalent grade (attaché principal). Non-civil-servant candidates may also apply.

Category
Category A (executive)
Diploma
Bachelor's degree (bac+3) · Level 6 (licence or equivalent degree)
Experience
Confirmed experience
Contract
Open to civil servants and contract staff. For contract staff: fixed-term contract of 3 years. For civil servants: secondment at equivalent grade.

The profile they want:

  • Proven skills in management, steering and decision-making.
  • Organised, autonomous, and able to delegate.
  • Ability to lead a network or community.
  • Good with users and able to explain clearly.
  • Knowledge of business taxation.
  • Good command of office tools and collaborative tools.

What you would do

  • Monitor indicators, manage workflow and set up internal checks.
  • Cover for the head of centre during absences.
  • Organise work, staff rotas and plan for absences.
  • Lead teams together with the supervisors.
  • Support agents on complex cases.
  • Help develop the teams' skills and identify training needs.

How to apply

Apply on the employer's website, linked from the official offer.

Good to know:

  • Remote work is possible.
  • A specific training path is offered when starting the job.
  • The position is vacant from 1 September 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.