kandidatu France

Deputy to the head of the professional contact centre (CC Pros)

DDFIP Marne · State civil service

En français : Adjoint·e à la responsable du centre de contact des professionnels (CC Pros)

This job in plain words

This category A job is based at the professional contact centre (CC Pros) in Châlons-en-Champagne, Marne. The centre answers phone and email questions from professionals in 55 departments.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants and contract staff. Civil servants must hold an equivalent grade, such as principal attaché. Contract staff are hired on a 3-year fixed-term contract.

Category
Category A (executive)
Diploma
Bachelor's degree (bac+3) · Level 6 (licence or equivalent degree)
Experience
Confirmed experience.
Contract
Civil servants by transfer or secondment, and contract staff. For contract staff: fixed-term contract of 3 years.

The profile they want:

  • Strong ability to adapt and an innovative mind focused on practical proposals.
  • Proven skills in managing teams and making decisions.
  • Responsiveness, autonomy and rigour in organisation.
  • Good listening and dialogue skills.
  • Knowledge of business taxation is a plus.

What you would do

  • Assist the head of the contact centre in all her work.
  • Lead and organise the contact centre with the category A managers.
  • Coordinate follow-up and prepare team schedules.
  • Support the teams day to day.
  • Lead and coordinate documentation work.
  • Manage relations with the reception department and the export departments.

How to apply

Apply on the employer's website, using the link in the official offer on Choisir le Service Public.

Good to know:

  • Remote work is possible.
  • For DGFiP civil servants, minimum stay of 3 years.
  • A training path specific to the job is offered when starting.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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