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Resolution Services Program Support

Government of Alberta · Ministry of Justice, Court and Justice Services Division

This job in plain words

This permanent full-time job in Calgary supports the daily work of Resolution Services programs for Alberta Justice. The role is frontline and public-facing, with duties like answering inquiries, scheduling, and tracking case information.

Open to the public

Can you apply?

This is an open competition, so anyone who meets the requirements can apply. The posting does not list citizenship or work permit rules.

Education
High school diploma · High school diploma, or an equivalent mix of education and experience.
Experience
Three years of related experience in the legal field, office administration, or customer service in a formal setting.
Job type
Full-time, permanent, 36.25 hours per week.

What they ask for:

  • High school diploma, or an equivalent mix of education and experience
  • Three years of related experience in legal, office administration, or customer service work
  • Excellent oral and written communication skills with strong active listening
  • Ability to prioritize competing demands in a fast-paced setting
  • Ability to work well in a team and work independently
  • Cover letter required, checked for grammar, spelling, and punctuation

What you would do

  • Answer general questions from clients and stakeholders in person, by phone, and in writing
  • Schedule resolution matters and program services, including reschedules and cancellations
  • Prepare and file documents and correspondence for Resolution Services programs
  • Record and track case file information, including outcome data
  • Act as a liaison with program stakeholders

How to apply

Apply online through the official Alberta job posting. Include a cover letter and a resume that shows months and years for all education and work experience.

Good to know:

  • A criminal records check is required for final candidates
  • Candidates pay their own costs for documents, checks, and interview travel
  • The competition may be used to fill future vacancies at the same or lower level
  • Applications without a cover letter will not be considered

We wrote this summary automatically from the official posting. Only the posting on the Government of Alberta career site counts: read it before you apply.

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