Your steps to apply
Consultant, Training & Development
City of Toronto · Toronto · Closes in 12 days
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1 Check who can apply You are here
Anyone who meets the requirements can apply. Current City of Toronto employees are also eligible, but they must say so on the online form and give their employee number. No citizenship or work permit rule is stated.
Education: Post-secondary degree or diploma in adult learning, training, eLearning or digital media creation, or an equivalent combination of education and experience.
Experience: Considerable experience in a customer service or call centre setting, designing and delivering training and coordinating large training programs. Experience leading or supervising training is required.
What they ask for:
- Post-secondary degree or diploma in adult learning, training or digital media, or equivalent.
- Considerable experience designing and delivering adult training in a call centre or customer service setting.
- Considerable experience coordinating large, enterprise-wide training programs.
- Experience leading and supervising training in a customer service environment.
- Strong ability to foster teamwork and support change.
- Advanced Microsoft Office and strong presentation and design skills.
2 Resume and cover letter
Tailor your resume to this posting: use its words and show each requirement with a concrete example. In Canada, leave out your photo, age and marital status. Add a short cover letter if the posting asks for one or accepts it.
3 Apply on the official site
Closing date: November 12 (Closes in 12 days) Check the closing time on the posting.
Apply online through the City's official job posting before the closing date. Follow the instructions on the application form.
4 Interview, tests and references
If you are shortlisted, they contact you, often by email. Interviews can be in person or by video, and some jobs also have a written or practical test. Have two or three references ready: former supervisors who know your work.
Good to know:
- Current City employees cannot hold two different jobs.
- The job is non-union, but experience in a unionized environment is an asset.
- Accommodation is available during the hiring process on request.
- Work is hybrid, following the City's Remote Work Policy.
Kandidatu is an independent website: only the official posting counts. Read it before you apply.