Medical Support Assistant (Oa)

What you would do

• Prepare routine correspondence, progress reports, medical statements, and statistical reports.
• Do receptionist and clerical work in a medical clinic, including data entry.
• Enter, update, and retrieve information in electronic health records.
• Maintain clinic appointment schedules and coordinate patient flow.
• Manage secure messaging, route calls, and escalate urgent issues.
• Verify patient eligibility and explain clinic and hospital policies.

Do you qualify for GS-5?

With experience: You need one year of specialized experience at the GS-4 level. This means clerical or admin support in a medical clinic, such as greeting patients, managing phone and secure messages, scheduling appointments, keeping medical records, and preparing correspondence and reports. Paid and unpaid work, including volunteer work, counts.

With education: Four years of education above high school from an accredited business, secretarial or technical school, junior college, college, or university can qualify you. You can also combine education and experience, but the combined percentage must reach at least 100%. Foreign education must be evaluated by a recognized private organization or given full U.S. credit.

How to apply well

What to send:

• Resume of two pages or less showing employer, job title, start and end dates (month and year), hours per week, and duties
• Copy of transcripts if you qualify through education (must be from accredited schools)
• Proof of U.S. citizenship
• Most recent performance appraisal, if applicable
• Cover letter (optional)

How you will be rated: Your full application package (resume, supporting documents, and questionnaire) is reviewed to see if you meet the qualifications. If the agency finds you have inflated your qualifications or experience, you may lose consideration. Incomplete packages are not considered further.

Tips for this job:

• Your resume must be two pages or less and list hours per week for each job, or it may be marked incomplete.
• If you qualify through education, upload a copy of your transcript with your application or you will be rated ineligible.
• Use plain language on your resume and avoid acronyms, because the agency will not assume what your resume means.

Good to know before you apply

Schedule: Full-time, permanent. As a Mission Essential job, you may need to work during severe weather or emergencies.

Incentives and relocation: Recruitment or relocation incentives may be authorized for highly qualified candidates. Salary negotiation may be available for new federal employees. Relocation expenses are not reimbursed.

Conditions of employment:

• Suitability or fitness determination based on a background investigation
• One-year probationary period
• Sign a condition of employment consenting to seasonal flu vaccination, or have a recognized exemption
• Get required vaccinations such as hepatitis, influenza, and tuberculosis, unless a doctor exempts you
• Mission Essential: must report or stay at work during severe weather or emergencies
• Direct deposit of pay is required
• Selective Service registration for men born after 1959
• Typing test: 40 words per minute on a 5-minute sample with 3 or fewer errors
• Selection may be limited by the DoD referral system for displaced employees

Job details

Salary

$45,785 – $59,521 per year

Pay scale and grade

GS-5 · General Schedule

Location

Tacoma, Washington

Appointment

Permanent

Work schedule

Full-time

Service

Competitive

Openings

1

Security clearance

Not Required

Travel

Not required

Drug test

Not required

Supervisory

No

Occupation

Medical Support Assistance (0679)

Announcement

HSJG-27-13103715-DHA