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Supervisor, Human Services Integration

City of Toronto · Social Development, Finance & Administration Division, HSI Application & Support Office

This job in plain words

This job leads the daily work of the Application and Support Centre in Scarborough, which delivers integrated client services. The supervisor manages staff who handle income support programs like Ontario Works in a contact centre.

Open to the public

Can you apply?

The posting does not list citizenship or work permit rules. Anyone who meets the listed qualifications can apply, and accommodation is available on request during the process.

Education
Not stated
Experience
Considerable experience managing complex issues, supervising staff, and improving programs or services.
Job type
Full-time, permanent. Monday to Friday, 35 hours per week.

What they ask for:

  • Considerable experience managing complex issues in a call centre or human services setting.
  • Experience supervising staff in a high-volume, technology-centric environment.
  • Experience improving programs, services and policies and procedures.
  • Experience in project management or change management.
  • Knowledge of income support programs such as Ontario Works and Rent Geared to Income Subsidy.
  • Ability to work flexible hours.

What you would do

  • Supervise, schedule and review the daily work of assigned staff.
  • Approve vacation and overtime requests for staff.
  • Monitor staff performance and coach them to meet standards.
  • Manage and administer an assigned budget within approved limits.
  • Ensure strong customer service across phone, in-person and online channels.
  • Monitor eligibility decisions and resolve complaints and discrepancies.

How to apply

Apply through the official City of Toronto job posting. The page does not describe the application steps in detail.

Good to know:

  • The affiliation is listed as Non-Union, but the qualifications mention a unionized environment and labour relations.
  • The role may require flexible hours.
  • Accommodation during the application process is available on request.
  • The posting period runs from October 19 to October 28, 2026.

We wrote this summary automatically from the official posting. Only the posting on the City of Toronto career site counts: read it before you apply.

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