Medical Support Assistant (Advanced)
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This is a GS-6 Medical Support Assistant (Advanced) job with the Veterans Health Administration at the Cumberland VA Community Clinic in Mechanicsburg, Pennsylvania. It is a full-time, permanent role that supports Primary Care teams with patient scheduling, phone work, and records, and the job is on-site only. There is 1 vacancy, and the application deadline is 11:59 PM ET on 11/02/2026.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Agency employees onlyOnly current employees of the hiring agency.
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
Other groups listed above may get extra consideration, for example veterans' preference.
The job is open to the public and to current federal employees of the hiring agency. You must be a U.S. citizen to apply.
What you would do
- Answer phones, greet patients, and relay messages to staff.
- Schedule, cancel, and reschedule patient appointments and consults.
- Verify and update patient demographics and insurance at check-in.
- Process patient secure messages through MyHealthyVet and coordinate with care teams.
- Enter required information into the electronic health record.
- Coordinate patient transfers to other VA facilities or private hospitals.
Do you qualify for GS-6?
With experience: The basic requirements list no experience. To reach GS-6, you need one year of experience equivalent to GS-5, such as answering phones, scheduling appointments, entering no-show information, or verifying patient insurance and demographics.
With education: A high school diploma, GED, or a state proficiency certificate meets the basic education requirement. Education completed outside the U.S. must be evaluated by a private credential service and be at least equivalent to U.S. education.
How to apply well
What to send:
- Long-form resume or curriculum vitae (CV)
- Transcript, if you use education to qualify
- Cover letter, if required
- DD-214 or Statement of Service, if applicable
- Disability letter (Schedule A or VA), if applicable
- SF-50 or other personnel records, if you are a current or former federal employee
- License or professional certification, if applicable
How you will be rated: You will be rated on how well you meet the listed qualifications. Your application, resume, and supporting documents will be verified, and errors or missing information may result in an ineligible rating or a lower score.
Tips for this job:
- The 2-page resume limit does not apply to this job, so a long-form resume or CV is expected.
- Describe your past work clearly and specifically, because the agency will not assume experience you do not list.
- Submit the full application package, including all required documents, by 11:59 PM ET on 11/02/2026.
Good to know before you apply
Schedule: Full-time, Monday to Friday, 9:00 a.m. to 5:30 p.m.
Incentives and relocation: None. Relocation and recruitment incentives are not authorized, and relocation expenses are not reimbursed.
Conditions of employment:
- U.S. citizenship required
- Selective Service registration for males born after 12/31/1959
- Must be proficient in written and spoken English
- Background and security investigation
- Online onboarding with acceptable identification, such as a REAL ID compliant license
- Pre-employment physical examination
- Seasonal influenza vaccination program participation required
- 1 or 2-year trial period
- Office work, mostly sitting, with occasional lifting of light loads
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $48,303 – $62,793 per year
- Pay scale and grade
- GS-6 · General Schedule
- Location
- Mechanicsburg, Pennsylvania
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- 1
- Security clearance
- Not Required
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- CBSZ-13100758-27-EM
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