kandidatu Canada

Business Analyst 311

City of Toronto · Customer Experience, Channel Experience & Innovation

This job in plain words

This temporary full-time role with the City of Toronto leads AI projects to improve 311 Toronto and customer service. It is based at Metro Hall with hybrid work and reports to the Director, Service Design & Delivery.

Not open to everyone

Can you apply?

The posting does not say who can apply. Citizenship or work permit rules are not stated.

Education
Not stated · Post-secondary education in public administration, business administration, business analysis or a related discipline, or an equivalent mix of education and experience. The level is not stated.
Experience
Considerable experience in business process reviews, leading multiple projects and cross-functional teams, and leading AI or digital transformation initiatives.
Job type
Full-time, temporary, 12 months, 35 hours per week, Monday to Friday. Hybrid work at Metro Hall.

What they ask for:

  • Post-secondary education in business, public administration or a related field, or equivalent
  • Considerable experience with business process reviews and service improvement
  • Considerable experience leading multiple projects and cross-functional teams
  • Experience leading AI or digital transformation initiatives
  • Knowledge of responsible AI, data governance, privacy and accessibility
  • Strong facilitation and communication skills with senior management

What you would do

  • Lead identifying and prioritizing AI opportunities across the division
  • Develop and maintain the AI roadmap and implementation plans
  • Give strategic advice to senior management on AI risks and readiness
  • Lead business analysis and business cases for AI initiatives
  • Lead cross-divisional teams, partners and vendors on AI solutions
  • Manage vendors and external contractors

How to apply

The posting text does not explain how to apply. Check the official City of Toronto job page for instructions.

Good to know:

  • Hybrid work is allowed under the City's Remote Work Policy
  • Non-union position
  • One position is open
  • Accommodation is available on request during recruitment

We wrote this summary automatically from the official posting. Only the posting on the City of Toronto career site counts: read it before you apply.

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