kandidatu Canada

Child Care Family Portal Representative

Government of Alberta · Education and Childcare

This job is closed

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This job in plain words

This permanent full-time job in Edmonton supports families and childcare providers. You review information, apply policies, and solve complex account and payment issues.

Open to the public

Can you apply?

This is an open competition, so anyone who meets the requirements can apply. Preference is given to candidates who live in Edmonton.

Education
High school diploma · High school diploma. Related experience or education can be used to replace each other, one year for one year.
Experience
Three years of related experience.
Job type
Full time, permanent. 36.25 hours per week, Monday to Friday, 8:15am to 4:30pm.

What they ask for:

  • High school diploma
  • Three years of related experience
  • Experience applying policies and program requirements (strong asset)
  • Strong analytical and problem-solving skills (strong asset)
  • Knowledge of privacy and information management requirements (strong asset)

What you would do

  • Provide support on complex requests, account and payment concerns
  • Research issues across systems to determine next steps
  • Review information to find discrepancies and processing errors
  • Identify recurring portal and workflow issues
  • Recommend process and portal improvements
  • Prepare operational summaries and trend reports for review

How to apply

Apply online through the official job posting with a cover letter and a resume. Your resume should show the months and years of your education and work experience.

Good to know:

  • There are two full-time permanent positions, and Edmonton residents are preferred.
  • The final candidate needs an academic check, Level 1 Enhanced Security Screening and a Vulnerable Sector check.
  • A criminal records check completed within the last six months is accepted. The candidate pays for checks and interview travel.
  • This competition may be used to fill future vacancies at the same or lower level across the Government of Alberta.

We wrote this summary automatically from the official posting. Only the posting on the Government of Alberta career site counts: read it before you apply.