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Project Manager 311

City of Toronto · Customer Experience, Business Transformation & Sustainment

This job in plain words

The Project Manager 311 leads planning and delivery of capital projects for the City of Toronto's Customer Experience Division, including 311 system upgrades and culture change projects. The job is based at Metro Hall with hybrid work options, and it includes leading staff and managing a yearly budget.

Open to the public

Can you apply?

The posting does not list specific eligibility rules. It is published on the City of Toronto's public careers site, so people who meet the requirements can apply.

Education
Not stated · Post-secondary education in a related field, or an equivalent mix of education and experience. Professional certification such as PMP, Prosci or Lean Six Sigma is an asset.
Experience
Extensive experience leading major transformation or process improvement projects, and supervising staff is expected.
Job type
Full-time, temporary, 12-month contract. Monday to Friday, 35 hours per week.

What they ask for:

  • Post-secondary education in business, change or transformation fields, or equivalent experience
  • Extensive experience leading large enterprise-wide transformation projects
  • Extensive experience leading business process redesign initiatives
  • Experience leading cross-functional teams and multi-stakeholder projects
  • Strong analytical, problem-solving and conflict resolution skills
  • Proficiency with Microsoft Power Platform, SharePoint, Power BI and Tableau

What you would do

  • Lead planning and delivery of 311 capital projects
  • Manage project budgets, timelines and quality standards
  • Coordinate work with stakeholder divisions and project teams
  • Prepare business cases, status reports and briefing notes
  • Supervise, coach and evaluate unit staff
  • Prepare an annual budget for the unit

How to apply

Apply through the official City of Toronto job posting before the closing date. Include your resume and meet the listed requirements.

Good to know:

  • Hybrid work at Metro Hall, 55 John St., under the City's Remote Work Policy
  • Non-union position, with one opening
  • Posting period runs from October 26, 2026 to November 9, 2026

We wrote this summary automatically from the official posting. Only the posting on the City of Toronto career site counts: read it before you apply.

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